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<!DOCTYPE book PUBLIC "-//OASIS//DTD DocBook XML V4.5//EN"
"http://www.oasis-open.org/docbook/xml/4.5/docbookx.dtd">
<chapter id="a_selfService">
  <title>Self service (LAM Pro)</title>

  <section>
    <title>Preparations</title>

    <section id="openldapAcls">
      <title>OpenLDAP ACLs</title>

      <para>By default only a few administrative users have write access to
      the LDAP database. Before your users may change their settings you must
      allow them to change their LDAP data.</para>

      <para>Hint: The ACLs below are not required if you decide to run all
      operations as the LDAP bind user (option "Use for all
      operations").</para>

      <para>This can be done by adding ACLs to your slapd.conf or
      slapd.d/cn=config/olcDatabase={1}bdb.ldif which look similar to
      these:</para>

      <para><emphasis role="bold">access to</emphasis></para>

      <para><emphasis role="bold"> attrs=userPassword</emphasis></para>

      <para><emphasis role="bold"> by self write</emphasis></para>

      <para><emphasis role="bold"> by anonymous auth</emphasis></para>

      <para><emphasis role="bold"> by * none</emphasis></para>

      <literallayout>
</literallayout>

      <para><emphasis role="bold">access to</emphasis></para>

      <para><emphasis role="bold">
      attrs=mail,sn,givenName,telephoneNumber,mobile,facsimileTelephoneNumber,street,postalAddress,postOfficeBox,postalCode,roomNumber,shadowLastChange,passwordSelfResetAnswer,passwordSelfResetQuestion,passwordSelfResetBackupMail</emphasis></para>

      <para><emphasis role="bold"> by self write</emphasis></para>

      <para><emphasis role="bold"> by * read</emphasis></para>

      <para>If you do not want them to change all attributes then reduce the
      list to fit your needs. Some modules may require additional LDAP
      attributes. You can use the tree view to get the technical attribute
      names e.g. by selecting an user account.</para>

      <para>Usually, the slapd.conf file is located in /etc/ldap or
      /etc/openldap.</para>
    </section>

    <section>
      <title>Other LDAP servers</title>

      <para>There exist many LDAP implementations. If you do not use OpenLDAP
      you need to write your own ACLs. Please check the manual of your LDAP
      server for instructions.</para>
    </section>
  </section>

  <section>
    <title>Creating a self service profile</title>

    <para>A self service profile defines what input fields your users see and
    some other general settings like the login caption.</para>

    <para>When you go to the LAM configuration page you will see the self
    service link at the bottom. This will lead you to the self service
    configuration pages</para>

    <screenshot>
      <mediaobject>
        <imageobject>
          <imagedata fileref="images/conf1.png"/>
        </imageobject>
      </mediaobject>
    </screenshot>

    <para>Now we need to create a new self service profile. Click on the link
    to manage the self service profiles.</para>

    <screenshot>
      <mediaobject>
        <imageobject>
          <imagedata fileref="images/conf2.png"/>
        </imageobject>
      </mediaobject>
    </screenshot>

    <para>Specify a name for the new profile and enter your master
    configuration password (default is "lam") to save the profile.</para>

    <screenshot>
      <mediaobject>
        <imageobject>
          <imagedata fileref="images/conf3.png"/>
        </imageobject>
      </mediaobject>
    </screenshot>

    <para>Now go back to the profile login and enter your master configuration
    password to edit your new profile.</para>
  </section>

  <section>
    <title>Edit your new profile</title>

    <section id="selfServiceBasicSettings">
      <title>General settings</title>

      <para>On top of the page you see the link to the user login page. Copy
      this link address and give it to your users.</para>

      <para>Below the link you can specify several options.</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/conf4.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <table border="0">
        <title>General options</title>

        <tgroup cols="2">
          <tbody>
            <row>
              <entry>Server address</entry>

              <entry>The address of your LDAP server. For LDAP+SSL use
              "ldaps://myserver"</entry>
            </row>

            <row>
              <entry>Activate TLS</entry>

              <entry>Activates TLS encryption. Please note that this cannot be
              combined with LDAP+SSL ("ldaps://").</entry>
            </row>

            <row>
              <entry>LDAP suffix</entry>

              <entry>The part of the LDAP tree where LAM should search for
              users</entry>
            </row>

            <row>
              <entry>LDAP search attribute</entry>

              <entry>Here you can specify if your users can login with user
              name + password, email + password or other attributes.</entry>
            </row>

            <row>
              <entry>Follow referrals</entry>

              <entry>By default LAM will not follow LDAP referrals. This is ok
              for most installations. If you use LDAP referrals please
              activate the referral option in advanced settings.</entry>
            </row>

            <row>
              <entry>LDAP user + password</entry>

              <entry>The DN and password which is used to search for users in
              the LDAP database. It is sufficient if this DN has only read
              rights. If you leave these fields empty LAM will try to connect
              anonymously.</entry>
            </row>

            <row>
              <entry>Use for all operations</entry>

              <entry>By default LAM will use the credentials of the user that
              logged in to self service for read/modify operations. If you
              select this box then the connection user specified before will
              be used instead. Please note that this can be a security risk
              because the user requires write access to all users. You need to
              make sure that your LAM server is well protected.</entry>
            </row>

            <row>
              <entry>Additional LDAP filter</entry>

              <entry>Use this to enter an additional LDAP filter (e.g.
              "(objectClass=passwordSelfReset)") to reduce the number of
              accounts who may use self service.</entry>
            </row>

            <row>
              <entry>HTTP authentication</entry>

              <entry>You can enable HTTP authentication for your users. This
              way the web server is responsible to authenticate your users.
              LAM will use the given user name + password for the LDAP login.
              To setup HTTP authentication in Apache please see this <ulink
              url="http://httpd.apache.org/docs/2.2/howto/auth.html">link</ulink>.</entry>
            </row>

            <row>
              <entry>Login attribute label</entry>

              <entry>This is the description for the LDAP search attribute.
              Set it to something which your users are familiar with.</entry>
            </row>

            <row>
              <entry>Password field label</entry>

              <entry>This text is placed as label for the password field on
              the login page. LAM will use "Password" if you do not enter any
              text.</entry>
            </row>

            <row>
              <entry>Login caption</entry>

              <entry>This text is displayed at the login page. You can input
              HTML, too.</entry>
            </row>

            <row>
              <entry>Main page caption</entry>

              <entry>This text is displayed at self service main page where
              your users change their data. You can input HTML, too.</entry>
            </row>

            <row>
              <entry>Page header</entry>

              <entry>This HTML code will be placed on top of all self service
              pages. E.g. you can use this to place your custom logo. Any HTML
              code is permitted.</entry>
            </row>

            <row>
              <entry>Additional CSS links</entry>

              <entry>Here you can specify additional CSS links to change the
              layout of the self service pages. This is useful to adapt them
              to your corporate design. Please enter one link per
              line.</entry>
            </row>
          </tbody>
        </tgroup>
      </table>

      <para/>

      <section>
        <title>2-factor authentication</title>

        <para>LAM supports 2-factor authentication for your users. This means
        the user will not only authenticate by user+password but also with
        e.g. a token generated by a mobile device. This adds more security
        because the token is generated on a physically separated device
        (typically mobile phone).</para>

        <para>The token is validated by a second application. LAM currently
        supports:</para>

        <itemizedlist>
          <listitem>
            <para><ulink
            url="https://www.privacyidea.org/">privacyIdea</ulink></para>
          </listitem>
        </itemizedlist>

        <para>By default LAM will enforce to use a token and reject users that
        did not setup one. You can set this check to optional. But if a user
        has setup a token then this will always be required.</para>

        <screenshot>
          <mediaobject>
            <imageobject>
              <imagedata fileref="images/conf7.png"/>
            </imageobject>
          </mediaobject>
        </screenshot>

        <para>After logging in with user + password LAM will ask for the 2nd
        factor. If the user has setup multiple factors then he can choose one
        of them.</para>

        <screenshot>
          <mediaobject>
            <imageobject>
              <imagedata fileref="images/conf8.png"/>
            </imageobject>
          </mediaobject>
        </screenshot>
      </section>

      <section>
        <title>Captcha</title>

        <para>LAM Pro can optionally display a captcha to verify that logins
        are not from robots. The supported captcha provider is Google
        reCAPTCHA. You will need the site and secret key for your domain. They
        can be retrieved from here: <ulink
        url="https://www.google.com/recaptcha">https://www.google.com/recaptcha</ulink></para>

        <para>Please note that your web server must be able to access
        "https://www.google.com/recaptcha/api/siteverify" to verify the
        captchas. Captchas will be displayed when you tick the chekbox to
        secure login with a captcha.</para>

        <mediaobject>
          <imageobject>
            <imagedata fileref="images/selfServiceCaptcha.png"/>
          </imageobject>
        </mediaobject>

        <para/>
      </section>
    </section>

    <section>
      <title>Page layout</title>

      <para>Here you can specify what input fields your users can see. It is
      also possible to group several input fields.</para>

      <para>Please use the arrow signs to change the order of the
      fields/groups.</para>

      <para>You may also set some fields as read-only for your users. This can
      be done by clicking on the lock symbol. Read-only fields can be used to
      show your users additional data on the self service page that must not
      be changed by themselves (e.g. first/last name).</para>

      <para>Sometimes, you may want to set a custom label for an input field.
      Click on the edit icon to set your own label text (Personal: Department
      is relabeled as "Business unit" here).</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/conf5.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para><emphasis role="bold">Possible input fields</emphasis></para>

      <para>This is a list of input fields you may add to the self service
      page.</para>

      <table>
        <title>Self service fields</title>

        <tgroup cols="3">
          <tbody>
            <row>
              <entry align="center"><emphasis role="bold">Account
              type</emphasis></entry>

              <entry align="center"><emphasis
              role="bold">Option</emphasis></entry>

              <entry align="center"><emphasis
              role="bold">Description</emphasis></entry>
            </row>

            <row>
              <entry><inlinemediaobject>
                  <imageobject>
                    <imagedata fileref="images/schema_ppolicy.png"/>
                  </imageobject>
                </inlinemediaobject> Account locking</entry>

              <entry>Password expiration</entry>

              <entry>Read only value of password expiration date</entry>
            </row>

            <row>
              <entry morerows=""><inlinemediaobject>
                  <imageobject>
                    <imagedata fileref="images/schema_asterisk.png"/>
                  </imageobject>
                </inlinemediaobject> Asterisk (voicemail)</entry>

              <entry>Sync Asterisk password with Unix password</entry>

              <entry>This is a hidden field. It will update the Asterisk
              password each time the Unix password is changed.</entry>
            </row>

            <row>
              <entry><inlinemediaobject>
                  <imageobject>
                    <imagedata fileref="images/schema_heimdal.png"/>
                  </imageobject>
                </inlinemediaobject> Kerberos</entry>

              <entry>Sync Kerberos password with Unix password</entry>

              <entry>This is a hidden field. It will update the Kerberos
              password each time the Unix password is changed.</entry>
            </row>

            <row>
              <entry morerows="1"><inlinemediaobject>
                  <imageobject>
                    <imagedata fileref="images/schema_kolab.png"/>
                  </imageobject>
                </inlinemediaobject> Kolab</entry>

              <entry>Delegates</entry>

              <entry>Allows to manage delegate permissions</entry>
            </row>

            <row>
              <entry>Invitation policy</entry>

              <entry>Invitation policy management</entry>
            </row>

            <row>
              <entry><inlinemediaobject>
                  <imageobject>
                    <imagedata fileref="images/schema_ssh.png"/>
                  </imageobject>
                </inlinemediaobject> Password policy</entry>

              <entry>Last password change</entry>

              <entry>read-only</entry>
            </row>

            <row>
              <entry morerows="2"><inlinemediaobject>
                  <imageobject>
                    <imagedata fileref="images/schema_ssh.png"/>
                  </imageobject>
                </inlinemediaobject> Password self reset</entry>

              <entry>Question</entry>

              <entry>Security question selection</entry>
            </row>

            <row>
              <entry>Answer</entry>

              <entry>Security answer</entry>
            </row>

            <row>
              <entry>Backup email</entry>

              <entry>(External) backup email address that has no relation to
              user password.</entry>
            </row>

            <row>
              <entry morerows="27"><inlinemediaobject>
                  <imageobject>
                    <imagedata fileref="images/schema_user.png"/>
                  </imageobject>
                </inlinemediaobject> Personal</entry>

              <entry>Business category</entry>

              <entry/>
            </row>

            <row>
              <entry>Car license</entry>

              <entry/>
            </row>

            <row>
              <entry>Department</entry>

              <entry/>
            </row>

            <row>
              <entry>Description</entry>

              <entry/>
            </row>

            <row>
              <entry>Email address</entry>

              <entry/>
            </row>

            <row>
              <entry>Fax number</entry>

              <entry/>
            </row>

            <row>
              <entry>First name</entry>

              <entry/>
            </row>

            <row>
              <entry>Home telephone number</entry>

              <entry/>
            </row>

            <row>
              <entry>Initials</entry>

              <entry/>
            </row>

            <row>
              <entry>Job title</entry>

              <entry/>
            </row>

            <row>
              <entry>Last name</entry>

              <entry/>
            </row>

            <row>
              <entry>Location</entry>

              <entry/>
            </row>

            <row>
              <entry>Mobile number</entry>

              <entry/>
            </row>

            <row>
              <entry>Office name</entry>

              <entry/>
            </row>

            <row>
              <entry>Organisation</entry>

              <entry/>
            </row>

            <row>
              <entry>Organisational unit</entry>

              <entry/>
            </row>

            <row>
              <entry>Photo</entry>

              <entry>Shows the user photo if set. The user may also remove the
              photo or upload a new one.</entry>
            </row>

            <row>
              <entry>Postal address</entry>

              <entry/>
            </row>

            <row>
              <entry>Postal code</entry>

              <entry/>
            </row>

            <row>
              <entry>Post office box</entry>

              <entry/>
            </row>

            <row>
              <entry>Registered address</entry>

              <entry/>
            </row>

            <row>
              <entry>Room number</entry>

              <entry/>
            </row>

            <row>
              <entry>State</entry>

              <entry/>
            </row>

            <row>
              <entry>Street</entry>

              <entry/>
            </row>

            <row>
              <entry>Telephone number</entry>

              <entry/>
            </row>

            <row>
              <entry>User certificates</entry>

              <entry>Upload of user certificates in PEM or DER format</entry>
            </row>

            <row>
              <entry>User name</entry>

              <entry/>
            </row>

            <row>
              <entry>Web site</entry>

              <entry/>
            </row>

            <row>
              <entry morerows="4"><inlinemediaobject>
                  <imageobject>
                    <imagedata fileref="images/schema_samba.png"/>
                  </imageobject>
                </inlinemediaobject> Samba 3</entry>

              <entry>Password</entry>

              <entry>Input field to set a new NT/LM password. The attribute
              "sambaPwdLastSet" is updated if it existed before.</entry>
            </row>

            <row>
              <entry>Sync Samba LM password with Unix password</entry>

              <entry>This is a hidden field. It will update the Samba LM
              password each time the Unix password is changed.</entry>
            </row>

            <row>
              <entry>Sync Samba NT password with Unix password</entry>

              <entry>This is a hidden field. It will update the Samba NT
              password each time the Unix password is changed.</entry>
            </row>

            <row>
              <entry>Update attribute "sambaPwdLastSet" on password
              change</entry>

              <entry>Updates the password timestamp when password is
              synchronized with Unix.</entry>
            </row>

            <row>
              <entry>Last password change (read-only)</entry>

              <entry>Displays the date and time of the user's last password
              change.</entry>
            </row>

            <row>
              <entry><inlinemediaobject>
                  <imageobject>
                    <imagedata fileref="images/schema_ssh.png"/>
                  </imageobject>
                </inlinemediaobject> Shadow</entry>

              <entry>Last password change (read-only)</entry>

              <entry>Displays the date and time of the user's last password
              change (Unix).</entry>
            </row>

            <row>
              <entry morerows="8"><inlinemediaobject>
                  <imageobject>
                    <imagedata fileref="images/schema_samba.png"/>
                  </imageobject>
                </inlinemediaobject> Windows</entry>

              <entry>Password</entry>

              <entry>Change the user's password</entry>
            </row>

            <row>
              <entry>Location</entry>

              <entry/>
            </row>

            <row>
              <entry>Office name</entry>

              <entry/>
            </row>

            <row>
              <entry>Postal code</entry>

              <entry/>
            </row>

            <row>
              <entry>Post office box</entry>

              <entry/>
            </row>

            <row>
              <entry>State</entry>

              <entry/>
            </row>

            <row>
              <entry>Street</entry>

              <entry/>
            </row>

            <row>
              <entry>Telephone number</entry>

              <entry/>
            </row>

            <row>
              <entry>Web site</entry>

              <entry/>
            </row>

            <row>
              <entry morerows="3"><inlinemediaobject>
                  <imageobject>
                    <imagedata fileref="images/schema_unix.png"/>
                  </imageobject>
                </inlinemediaobject> Unix</entry>

              <entry>Common name</entry>

              <entry/>
            </row>

            <row>
              <entry>Login shell</entry>

              <entry/>
            </row>

            <row>
              <entry>Password</entry>

              <entry>This is also the source for several password
              synchronization options.</entry>
            </row>

            <row>
              <entry>Sync Unix password with Windows password</entry>

              <entry>This is a hidden field. It will update the Unix password
              each time the Windows password is changed.</entry>
            </row>

            <row>
              <entry morerows="1"><inlinemediaobject>
                  <imageobject>
                    <imagedata fileref="images/schema_kopano.png"/>
                  </imageobject>
                </inlinemediaobject>Kopano</entry>

              <entry>"Send as" privileges</entry>

              <entry>Define user who may send mails as this user</entry>
            </row>

            <row>
              <entry>Email aliases</entry>

              <entry>Email aliases</entry>
            </row>

            <row>
              <entry morerows="1"><inlinemediaobject>
                  <imageobject>
                    <imagedata fileref="images/schema_zarafa.png"/>
                  </imageobject>
                </inlinemediaobject> Zarafa</entry>

              <entry>"Send as" privileges</entry>

              <entry>Define user who may send mails as this user</entry>
            </row>

            <row>
              <entry>Email aliases</entry>

              <entry>Email aliases</entry>
            </row>

            <row>
              <entry morerows="3"><inlinemediaobject>
                  <imageobject>
                    <imagedata fileref="images/schema_pykota.png"/>
                  </imageobject>
                </inlinemediaobject> PyKota</entry>

              <entry>Balance (read-only)</entry>

              <entry>Current balance for printing</entry>
            </row>

            <row>
              <entry>Total paid (read-only)</entry>

              <entry>Total money paid</entry>
            </row>

            <row>
              <entry>Payment history</entry>

              <entry>History of user payments</entry>
            </row>

            <row>
              <entry>Job history</entry>

              <entry>History of printed jobs</entry>
            </row>
          </tbody>
        </tgroup>
      </table>
    </section>

    <section>
      <title>Module settings</title>

      <para>This allows to configure some module specific options (e.g. custom
      scripts or password hash type).</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/conf6.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>
    </section>

    <section>
      <title>Samba 3</title>

      <para>LAM Pro can check the password history and minimum age for Samba 3
      password changes. In this case please provide the LDAP suffix where your
      Samba 3 domain(s) are stored.</para>

      <para>If you leave the field empty then no history and age checks will
      be done.</para>

      <para>Password history: depending on your LDAP server you might need
      ascending or descending order. Just switch the setting if the password
      history is not correctly updated.</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/selfServiceSambaDomains.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>
    </section>

    <section id="PasswordSelfReset">
      <title>Password self reset</title>

      <para><emphasis role="bold">Schema installation</emphasis></para>

      <para>Please install the LDAP schema as described <link
      linkend="a_passwordSelfResetSchema">here</link>.</para>

      <para><emphasis role="bold">Settings</emphasis></para>

      <para>You can allow your users to reset their passwords themselves. This
      will reduce your administrative costs for cases where users forget their
      passwords.</para>

      <para>To enable this feature please activate the checkbox "Enable
      password self reset link".</para>

      <para><emphasis role="bold">Hint:</emphasis> Plese note that LAM Pro
      uses security questions by default. Activate confirmation mails and then
      deactivate security questions if you want to use only email
      validation.</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/passwordSelfReset1.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para>You can now configure the minimum answer length for password reset
      answers. This is checked when you allow you users to specify their
      answers via the self service. Additionally, you can specify the text of
      the password reset link (default: "Forgot password?"). The link is
      displayed below the password field on the self service login
      page.</para>

      <para>Next, please enter the DN and password of an LDAP entry that is
      allowed to reset the passwords. This entry needs write access to the
      attributes shadowLastChange, pwdAccountLockedTime and userPassword. It
      also needs read access to uid, mail, passwordSelfResetQuestion and
      passwordSelfResetAnswer. Please note that LAM Pro saves the password on
      your server file system. Therefore, it is required to protect your
      server against unauthorised access.</para>

      <para>Please also specify the list of password reset questions that the
      user can choose.</para>

      <para>Please note that self service and LAM admin interface are
      separated functionalities. You need to specify the list of possible
      security questions in both self service profile(s) and server
      profile(s).</para>

      <literallayout> </literallayout>

      <para>You can inform your users via mail about their password change.
      The mail can include the new password by using the special wildcard
      "@@newPassword@@". Additionally, you may want to insert other wildcards
      that are replaced by the corresponding LDAP attributes. E.g. "@@uid@@"
      will be replaced by the user name. Please see <link
      linkend="mailEOL">email format option</link> in case of broken mails.
      See <link linkend="mailSetup">here</link> for setting up your SMTP
      server.</para>

      <literallayout> </literallayout>

      <para>LAM Pro can send your users an email with a confirmation link to
      validate their email address. Of course, this should only be used if the
      email account is independent from the user password (e.g. at external
      provider) or you use the backup email address feature. The mail body
      must include the confirmation link by using the special wildcard
      "@@resetLink@@". Additionally, you may want to insert other wildcards
      that are replaced by the corresponding LDAP attributes. E.g. "@@uid@@"
      will be replaced by the user name.</para>

      <para>There is also an option to skip the security question at all if
      email verification is enabled. In this case the password can be reset
      directly after clicking on the confirmation link. Please handle with
      care since anybody with access to the user's mail account can reset the
      password.</para>

      <para><emphasis role="bold">Captcha support</emphasis></para>

      <para>LAM Pro can optionally display a captcha to verify that password
      resets are not from robots. The supported captcha provider is Google
      reCAPTCHA. You will need the site and secret key for your domain. This
      is setup on tab "General settings". They can be retrieved from here:
      <ulink
      url="https://www.google.com/recaptcha">https://www.google.com/recaptcha</ulink></para>

      <para>Please note that your web server must be able to access
      "https://www.google.com/recaptcha/api/siteverify" to verify the
      captchas. Captchas will be displayed when you tick the chekbox to use a
      captcha.</para>

      <mediaobject>
        <imageobject>
          <imagedata fileref="images/passwordSelfReset10.png"/>
        </imageobject>
      </mediaobject>

      <para><emphasis role="bold">Troubleshooting:</emphasis></para>

      <para>1. You get messages like "Unable to find user account."</para>

      <para>This can have multiple reasons:</para>

      <itemizedlist>
        <listitem>
          <para>security questions enabled but no security question and/or
          answer set for this user</para>
        </listitem>

        <listitem>
          <para>user name + email combination does not exist</para>
        </listitem>

        <listitem>
          <para>no connection to LDAP server</para>
        </listitem>
      </itemizedlist>

      <para>Turn on logging in LAM's main configuration settings. The exact
      reason is logged on notice level.</para>

      <para>2. You do not see security question and answer fields when logged
      into self service.</para>

      <para>Probably, the user does not have the object class
      "passwordSelfReset" set. You can do this in admin interface. If you have
      multiple users to change then use the <link
      linkend="toolMultiEdit">Multi Edit Tool</link> to add the object
      class.</para>

      <para><emphasis role="bold">New fields for self service
      page</emphasis></para>

      <para>There are special fields that you may put on the self service page
      for your users. These fields allow them to change the reset questions
      and its answers. It is also possible to set a backup email address to
      reset passwords with an external email address.</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/passwordSelfReset2.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para>This is an example how can be presented to your users on the self
      service page:</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/passwordSelfReset3.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para><emphasis role="bold">Password reset link</emphasis></para>

      <para>After activating the password self reset feature there will be a
      new link on the self service login page. The text can be configured as
      described above (default: "Forgot password?").</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/passwordSelfReset4.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para>When a user clicks on the link then he will be asked for
      identification with his user name and email address.</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/passwordSelfReset5.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para>LAM Pro will use this information to find the correct LDAP entry
      of this user. It then displays the user's security questions and input
      fields for his new password. If the answer is correct then the new
      password will be set. Additionally, pwdAccountLockedTime will be removed
      and shadowLastChange updated to the current time if existing.</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/passwordSelfReset6.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>
    </section>

    <section>
      <title>User self registration</title>

      <para>With LAM Pro your users can create their own accounts if you like.
      LAM Pro will display an additional link on the self service login page
      that allows you users to create a new account including email validation
      (see <link linkend="mailSetup">here</link> for setting up your SMTP
      server).</para>

      <para>You enable this feature in your self service profile. Just
      activate the checkbox "Enable self registration link".</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/accountRegistration1.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para><emphasis role="bold">Options:</emphasis></para>

      <para><emphasis>Link text:</emphasis> This is the label for the link to
      the self registration. If empty "Register new account" will be
      used.</para>

      <para><emphasis>Admin DN and password:</emphasis> Please enter the LDAP
      DN and its password that should be used to create new users. This DN
      also needs to be able to do LDAP searches by uid in the self service
      part of your LDAP tree.</para>

      <para><emphasis>Object classes:</emphasis> This is a list of object
      classes that are used to build the new user accounts. Please enter one
      object class in each line. If you use LAM Pro password self reset
      feature then do not forget to add "passwordSelfReset" here.</para>

      <para><emphasis>Attributes:</emphasis> This is a list of additional
      attributes that the user can enter. Please note that user name, password
      and email address are mandatory anyway and need not be specified.</para>

      <para>Each line represents one LDAP attribute. The settings are
      separated by "::". The first setting specifies the field type. The
      second setting is the LDAP attribute name. Depending on the field type
      you can enter additional options:</para>

      <table>
        <title/>

        <tgroup cols="6">
          <tbody>
            <row>
              <entry><emphasis role="bold">Description</emphasis></entry>

              <entry><emphasis role="bold">Type</emphasis></entry>

              <entry><emphasis role="bold">Attribute name</emphasis></entry>

              <entry><emphasis role="bold">First option</emphasis></entry>

              <entry><emphasis role="bold">Second option</emphasis></entry>

              <entry><emphasis role="bold">Third option</emphasis></entry>
            </row>

            <row>
              <entry>An optional input field that is displayed on the
              registration page.</entry>

              <entry>optional</entry>

              <entry>e.g. "givenName"</entry>

              <entry>Label that is displayed on page</entry>

              <entry>optional regular expression for validation (e.g.
              "/^[0-9a-zA-Z]+$/")</entry>

              <entry>validation message if value does not match validation
              expression</entry>
            </row>

            <row>
              <entry>A required input field that is displayed on the
              registration page. Self registration cannot be done if such a
              field is left empty by the user.</entry>

              <entry>required</entry>

              <entry>e.g. "sn"</entry>

              <entry>Label that is displayed on page</entry>

              <entry>optional regular expression for validation (e.g.
              "/^[0-9a-zA-Z]+$/")</entry>

              <entry>validation message if value does not match validation
              expression</entry>
            </row>

            <row>
              <entry>Constant attribute value, not visible for the user. Can
              be used to set some initial values or data that must not be
              edited by the user.</entry>

              <entry>constant</entry>

              <entry>e.g. "homeDirectory"</entry>

              <entry>attribute value, supports wirldcards to insert other
              attribute values (e.g. "@@uid@@")</entry>

              <entry/>

              <entry/>
            </row>

            <row>
              <entry>Auto-numbering for attributes such as uidNumber. Will do
              a search for attribute values in the given range and use highest
              value + 1.</entry>

              <entry>autorange</entry>

              <entry>e.g. uidNumber</entry>

              <entry>LDAP search base, e.g.
              ou=people,dc=company,dc=com</entry>

              <entry>Minimum value, e.g. 1000</entry>

              <entry>Maximum value, e.g. 2000</entry>
            </row>
          </tbody>
        </tgroup>
      </table>

      <para>For a syntax description of validation expressions see <ulink
      url="http://perldoc.perl.org/perlre.html">here</ulink>. Validation is
      optional, you can leave these options blank.</para>

      <para><emphasis role="bold">Example:</emphasis></para>

      <para>optional::givenName::First name::/^[[:alnum:] ]+$/u::Please enter
      a valid first name.</para>

      <para>required::sn::Last name::/^[[:alnum:] ]+$/u::Please enter a valid
      last name.</para>

      <para>constant::homeDirectory::/home/@@uid@@</para>

      <para>autorange::uidNumber::ou=people,dc=company,dc=com::10000::20000</para>

      <para>If you use the object class "inetOrgPerson" and do not provide the
      "cn" attribute then LAM will set it to the user name value.</para>

      <literallayout>
</literallayout>

      <para>Please note that only simple input boxes are supported for account
      registration. The user may log in to self service when his account was
      created to manage all his attributes.</para>

      <literallayout>
</literallayout>

      <para><emphasis role="bold">Captcha support</emphasis></para>

      <para>LAM Pro can optionally display a captcha to verify that
      registrations are not from robots. The supported captcha provider is
      Google reCAPTCHA. You will need the site and secret key for your domain.
      This is setup on tab "General settings". They can be retrieved from
      here: <ulink
      url="https://www.google.com/recaptcha">https://www.google.com/recaptcha</ulink></para>

      <para>Please note that your web server must be able to access
      "https://www.google.com/recaptcha/api/siteverify" to verify the
      captchas. Captchas will be displayed when you tick the chekbox to use a
      captcha.</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/accountRegistration4.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <literallayout>
</literallayout>

      <para><emphasis role="bold">User view:</emphasis></para>

      <para>The user can register by clicking on a link on the self service
      login page:</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/accountRegistration2.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para>Here he can insert the data that you specified in the self service
      profile:</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/accountRegistration3.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para>LAM will then send him an email with a validation link that is
      valid for 24 hours. When he clicks on this link then the account will be
      created in the self service user suffix. The DN will look like this:
      <emphasis>uid=&lt;user name&gt;,...</emphasis></para>

      <para>Please see <link linkend="mailEOL">email format option</link> in
      case of broken mails.</para>
    </section>

    <section>
      <title>Custom fields</title>

      <para>This module allows you to manage LDAP attributes that are not
      covered by the other LAM modules (e.g. if you use custom LDAP schemas).
      You can fully define how your input fields look like:</para>

      <itemizedlist>
        <listitem>
          <para>Label</para>
        </listitem>

        <listitem>
          <para>LDAP attribute name</para>
        </listitem>

        <listitem>
          <para>Unique name for field</para>
        </listitem>

        <listitem>
          <para>Help text</para>
        </listitem>

        <listitem>
          <para>Read-only display</para>
        </listitem>

        <listitem>
          <para>Field type: text, password, text area, checkbox, radio
          buttons, select list, file upload</para>
        </listitem>

        <listitem>
          <para>Validation via regular expression</para>
        </listitem>

        <listitem>
          <para>Error message if validation fails</para>
        </listitem>
      </itemizedlist>

      <para>To create custom fields for the Self Service please edit your Self
      Service profile and switch to tab "Module settings". Here you can add a
      new field. Simply fill the fields and press on "Add".</para>

      <para>Please note that the field name cannot be changed later. It is the
      unique ID for this field.</para>

      <para>After you created your fields please press on "Sync fields with
      page layout". Now you can switch to tab "Page layout" and add your new
      fields like any other standard field.</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/customFields1.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para>Examples for fields and their representation in Self
      Service:</para>

      <para><emphasis role="bold">Text field:</emphasis></para>

      <para>Text fields allow to specify a <link
      linkend="customFields_validation_expressions">validation
      expression</link> and error message.</para>

      <para>You can also enable auto-completion. In this case LAM will search
      all accounts for the given attribute and provide auto-completion hints
      when the user edits this field. This should only be used if there is a
      limited number of different values for this attribute.</para>

      <para>In case your field is a date value you can show a calendar for
      easy editing.</para>

      <para>Example calendar formats:</para>

      <itemizedlist>
        <listitem>
          <para>dd.mm.yy: 31.12.2016</para>
        </listitem>

        <listitem>
          <para>yy-mm-dd: 2016-12-31</para>
        </listitem>

        <listitem>
          <para>d M, y: 31 Dec, 16</para>
        </listitem>

        <listitem>
          <para>d MM, y: 31 December, 2016</para>
        </listitem>
      </itemizedlist>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/customFields2.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para>Presentation in Self Service:</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/customFields3.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para><emphasis role="bold">Password field:</emphasis></para>

      <para>You can also manage custom password fields. LAM Pro will display
      two fields where the user must enter the same password. You can hash the
      password if needed.</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/customFields4.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para>Presentation in Self Service:</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/customFields5.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para><emphasis role="bold">Text area:</emphasis></para>

      <para>This adds a multi-line field. The options are similar to text
      fields. Additionally, you can set the size with the number of columns
      and rows.</para>

      <para>Please note that the <link
      linkend="customFields_validation_expressions">validation
      expression</link> should be set to multi-line. This is done by adding
      "m" at the end.</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/customFields6.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para>Presentation in Self Service:</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/customFields7.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para><emphasis role="bold">Checkbox:</emphasis></para>

      <para>Sometimes you may want to allow only yes/no values for your LDAP
      attributes. This can be represented by a checkbox. You can specify the
      values for checked and unchecked. The default value is set if the LDAP
      attribute has no value.</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/customFields8.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para>Presentation in Self Service:</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/customFields9.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para><emphasis role="bold">Radio buttons:</emphasis></para>

      <para>This displays a list of radio buttons where the user can select
      one value.</para>

      <para>You can specify a mapping of LDAP attribute values and their
      display (label) on the Self Service page. To add more mapping fields
      please press "Add more mapping fields".</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/customFields10.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para>Presentation in Self Service:</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/customFields11.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para><emphasis role="bold">Select list:</emphasis></para>

      <para>Select lists allow the user to select a value in a large list of
      options. The definition of the possible values and their display is
      similar to radio buttons.</para>

      <para>You can also allow multiple values.</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/customFields12.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para>Presentation in Self Service:</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/customFields13.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/customFields18.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para>LDAP search select list</para>

      <para>This is similar to "Select list" but the option are read from
      LDAP. You can use this to define e.g. a DN selection list. Multiple
      values are supported.</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/customFields26.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para>LDAP suffix: The LDAP DN that is used as starting point to search
      for LDAP entries.</para>

      <para>LDAP filter: Only LDAP entries that match this filter will be
      used. If all entries should be used then use "(objectclass=*)".</para>

      <para>Attribute name: The values of this attribute will be used to build
      the selection list.</para>

      <para>Presentation:</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/customFields27.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <literallayout>
</literallayout>

      <para><emphasis role="bold">Constant value</emphasis></para>

      <para>This will set the attribute to a constant value. You can also
      specify wildcards to inject other attribute's values.</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/customFields28.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para>Wildcards:</para>

      <itemizedlist>
        <listitem>
          <para>%attribute%: attribute value</para>
        </listitem>

        <listitem>
          <para>@attribute@: first character of attribute</para>
        </listitem>

        <listitem>
          <para>?attribute?: first character of attribute in lower case</para>
        </listitem>

        <listitem>
          <para>!attribute!: first character of attribute in upper case</para>
        </listitem>

        <listitem>
          <para>??attribute??: attribute in lower case</para>
        </listitem>

        <listitem>
          <para>!!attribute!!: attribute in upper case</para>
        </listitem>

        <listitem>
          <para>((attribute)): space if attribute is set</para>
        </listitem>

        <listitem>
          <para>§attribute|;§; attribute values separted by ";" (you can set
          other separators if you want)</para>
        </listitem>
      </itemizedlist>

      <para>Examples for attributes gn="Steve", sn="Miller" and
      memberUid=("user1", "user2") (specified value -&gt; resulting LDAP
      value):</para>

      <table border="1">
        <caption/>

        <tr>
          <th>Constant value</th>

          <th>Resulting LDAP value</th>
        </tr>

        <tr>
          <td>my constant</td>

          <td>my constant</td>
        </tr>

        <tr>
          <td>%gn%</td>

          <td>Steve</td>
        </tr>

        <tr>
          <td>%gn%((gn))%sn%</td>

          <td>Steve Miller (would be "Miller" if gn is empty)</td>
        </tr>

        <tr>
          <td>§memberUid|, §</td>

          <td>user1, user2</td>
        </tr>
      </table>

      <para/>

      <para>Presentation:</para>

      <para>The LDAP value will be shown as text.</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/customFields29.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <literallayout>
</literallayout>

      <para><emphasis role="bold">File upload:</emphasis></para>

      <para>This is used for binary data. You can restrict uploaded data to a
      given file extension and set the maximum file size.</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/customFields23.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <para>Presentation:</para>

      <para>The uploaded data may also be downloaded via LAM.</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/customFields24.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>

      <literallayout>
</literallayout>

      <para id="customFields_validation_expressions"><emphasis
      role="bold">Validation expressions:</emphasis></para>

      <para>The validation expressions follow the standard of <ulink
      url="http://perldoc.perl.org/perlre.html">Perl regular
      expressions</ulink>. They start and end with a "/". The beginning of a
      line is specified by "^" and the end by "$".</para>

      <para>Examples:</para>

      <para>/^[a-z0-9]+$/ allows small letters and numbers. The value must not
      be empty ("+").</para>

      <para>/^[a-z0-9]+$/i allows small and capital letters ("i" at the end
      means ignore case) and numbers. The value must not be empty
      ("+").</para>

      <para>Special characters that must be escaped with "\": "\", ".", "(",
      ")"</para>

      <para>E.g. /^[a-z0-9\.]$/i</para>
    </section>
  </section>

  <section>
    <title>Adapt the self service to your corporate design</title>

    <para>LAM Pro allows you to integrate customs CSS style definitions and
    design the header of all self service pages. This way you can integrate
    you own logo and use your company's colors.</para>

    <section>
      <title>Custom header</title>

      <para>The default LAM Pro header includes a logo and a horizontal line.
      You can enter any HTML code here. It will be included in the self
      services pages after the body tag.</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/configPageHeader.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>
    </section>

    <section>
      <title>CSS files</title>

      <para>Usually, companies have regulations about their corporate design
      and use common CSS files. This assures a common appearance of all
      intranet pages (e.g. colors and fonts). To include additional CSS files
      just use the following setting for this task. The additional CSS links
      will be added after LAM Pro's default CSS link. This way you can
      overwrite LAM Pro's style.</para>

      <screenshot>
        <mediaobject>
          <imageobject>
            <imagedata fileref="images/configCSS.png"/>
          </imageobject>
        </mediaobject>
      </screenshot>
    </section>
  </section>
</chapter>
